Acceptable payment includes business or personal checks and major credit cards.
Discounted, to-the-trade, International orders or sales items require payment via check, ACH or wire.
Connecticut Sales tax is applicable except for sales completed outside the state.
Shipping
Shipping methods are set forth below. Each have their own shipping time period, all of which are consistent with industry standards.
Motor Carrier: 10 days to 2 weeks (curbside & threshold delivery only)
Blanket wrap: 5-7 weeks; deadlines must be approved in writing by managing partners before the transaction is completed.
International: approximately 8 weeks for overseas shipment and approximately 2 weeks for Canada port to port. The overseas purchaser is responsible for contacting a local delivery company for home delivery and paying all local delivery charges.
The seller is not a shipper. The seller collects shipping monies as a convenience for the buyer and pays the shipper on the seller’s account. Seller packs, crates, and readies items for shipping companies. Seller has flagship packing procedures which best protect the buyer’s assets. The seller will manage all scheduling up until the order has left the seller’s location, where at that point the buyer and shipper will communicate and set the final delivery day and time. Once shipment leaves seller’s warehouse, it is up to the buyer to communicate with the shipper, and in the case of damage, it is between the buyer and the shipper. Seller is not responsible for any shipping related damages.
Shipping prices include packaging materials, crating, time, and labor and transit cost. Seller does NOT use insurance with blanket wrap carriers unless the customer requests insurance.
Shipping prices are outlined on the seller’s website.
Delivery Procedures and Conditions
Blanket wrap full-service deliveries should have a person in the presence of the delivery so the buyer can fully inspect purchases.
Motor carrier or Freight delivery is to a covered garage.
The package must be examined by the customer who must note any damage on the waybill. If not accepted, the item will be returned to the seller.
The Customer may refuse delivery and request a refund at time of delivery, however, all sales are as-is and final once the shippers leave the premises. The transaction is completed when the shipment is delivered and after the shipper leaves the premises.
Insurance and shipping charges to and from the seller are non-refundable, and there will be a 7% handling and restocking fee, all of which will be deducted from the refund.\
Customers may choose to accept damaged packages which are specifically identified at delivery.
No returns will be accepted if the above provisions are not complied with.
On international deliveries, the customer is responsible for all customs and duties
All returned items must be placed in the original packing material
Refunds will be made on or about 15 days after the item is returned.
Delivery companies cannot return to a job location to service items that have been delivered.
All signatures for accepting deliveries will be valid, even if there are third parties involved, for example warehouse receivers, housekeepers, family members, baby sitters, etc. It is the customers responsibility to oversee who they arrange to accept the goods.
When the seller holds and/or stores merchandise for the buyer to help satisfy the timing needs of the buyer, the buyer agrees that shipping time starts at the time the goods are asked to be shipped out by the buyer.
Shipping, Packaging, Damage Liability
Minor repairs may be repaired by blanket wrap carrier to your satisfaction if the item is returned at time of delivery takes place.
Motor carrier repairs are covered by carrier’s insurance and as long as damaged is noted on waybill, insurance claim will likely be accepted.
Insurance is not available for buyers who choose to ship with their own shipping accounts.
Picking up items
Pick-up times are limited to warehouse hours.
There is a $35 deluxing, packing and pick-up fee whether the customer picks up, or whether this is done by customer’s shipping company.
To arrange pick up, call seller.
Warranty on Finishes, Veneers and Solids.
Over time some veneers, specifically swirly crotch mahogany, will have a tendency to cause small hairline cracks in the finish known as “checking”. All major Industry leaders have disclaimers for this phenomenon. All manufacturer’s products offered on the seller’s website will stand behind product in all areas, except for damage caused by natural tendencies or by buyer i.e.; burning, water damage, accidents, scratches, checking, etc.
Every manufacturer has a slightly different warranty period ranging from 1 to 5 years. Seller does not warranty goods but seller may, at their own discretion, provide a replacement product (not including shipping and handling) if they feel the product failure should be covered despite expired manufacturer’s warranty period. Seller stands behind every aspect of customer’s purchase whenever possible but at their own discretion.
Condition of Goods and Definition of New & Slightly Imperfect Seller distributes product that falls under different categories as described below.
New. New furniture implies that the product has never been owned by a homeowner, showroom or final user. Showroom samples are not considered new, they are considered pre-owned. New does not imply perfect. Human craftsmanship of natural materials (wood) will always be accompanied by minor human errors, which the customer, according to this agreement, agrees to be acceptable. Some manufacturers have a strict tolerance for human error or natural tendencies and some manufacturers have a more lenient tolerance for human errors or natural tendencies.
Open box. Open box is furniture that the Seller owns as inventory, that has been opened, inspected, sometimes photographed and put back into a box. Sometimes the box is original, and sometimes the Seller will use custom packing
Slightly Imperfect. Slightly imperfect furniture will be offered by the seller at a discount to the general marketplace place, and imperfections will be noted in the product page condition report, in picture captions, and/or the item’s description. Sometimes, slightly imperfect parts will be repaire,d and the repair is largely unoticeable.
Sometimes mahogany back chairs have a splat which is built with a foot and shoe design, which means they are designed to float in the frame to reduce the chances of cracking as the wood ages.
Sometimes new chairs can make a crackling noise when used as the new lacquer will crack near joints and seams. This noise fades with time.
Chairs will sometimes feel unlevel to the touch but when you sit in them, they do not wobble.
Sometimes at joint, where two pieces of wood come together, grain catches light differently and makes one appear lighter or darker.
Dimples can appear in finishes, they are not damage nor are they imperfect.
Aprons on leaves and tables are designed to have about 1/8″ gap to ensure a tight seem on the table face.
Imperfections may exist on items that are not visible to normal use. For example, under a table, under a chair, etc.
Slip seats on chairs are designed to get new fabric and to keep maintenance costs down. Miniscule spots or imperfections may exist.
Slight surface scratches, which are barely noticeabl,e are removable with swirl remover cream.
Leaf bowing up to1/8″ at the center on wide tables may exist providing they do not prevent the proper closing of the table.
Glass shelves may have miniscule well well-sanded chips which can be hidden with proper placement in the cabinet.
Miniscule chips on wood material can be easily covered with industry touch-ups, excluding polished table top faces.
White residue can sometimes be found on table or leaf edges which is dried soap residue from the polishing process.
