Terms & Conditions

   (3) International; approximately 8 weeks for overseas shipment and approximately 2 weeks for Canada port to port. Overseas purchaser is responsible to contact a local delivery company for home delivery and paying all local delivery charges.
(b) Seller is not a shipper. Seller collects shipping monies as a convenience for the buyer and pays the shipper on the seller’s account.Seller packs, crates and readies items for shipping companies. Seller has flagship packing procedures which best protect the buyers assets. Seller will manage all scheduling up until the order has left the sellers location, where at that point the buyer and shipper will communicate and set final delivery day and time. Once shipment leaves seller warehouse, it is up to the buyer to communicate with the shipper and in the case of damage, it is between the buyer and the shipper. Seller is not responsible for any shipping related damages.
(c) Shipping prices include packaging materials, crating, time and labor. Seller do NOT use insurance with blanket wrap carriers unless the customer requests insurance, however, motor carrier shipments include standard insurance under their own company policies.
(d) Shipping prices are outlined on the seller’s website.

Delivery Procedures and Conditions
(a) Blanket wrap full-service deliveries should have a person in the presence of the delivery so the buyer can fully inspect purchases.
(b) Motor carrier or Freight delivery is to curb only. The package must be examined by the customer who must note any damage on the waybill. If not accepted, the item will be returned to the seller.
(c) Customer may refuse delivery and request a refund at time of delivery. All sales are as-is and final once the shippers leave the premises. The transaction is comepleted when the shipment is delivered and when the shipper leaves the premises.
(d) Insurance and shipping charges to and from the seller are non-refundable, and there will be a 7% handling and re-stocking fee, all of which will be deducted from the refund.
(e) Customer may choose to accept damaged packages which are specifically identified at delivery.
(f) No returns will be accepted if the above provisions are not complied with.
(g) On international deliveries, the customer is responsible for all customs and duties
(h) All returned items must be placed in the original packing material
(i) Refunds will be made on or about 15 days after item is returned.
(j) Delivery companies cannot go back to a job location to service items which have been delivered.
(k) All signatures for accepting deliveries will be valid, even if there are third parties involved, for example warehouse receivers, housekeepers, family members, baby sitters, etc. It is the customers responsibility to oversee who they arrange to accept the goods.
(l) When the seller holds and/or stores merchandise for the buyer to help satisfy timing needs of the buyer, the buyer agrees that shipping time starts at the time the goods are asked to be shipped out by the buyer.

Shipping, Packaging, Damage Liability
(a) Minor repairs may be repaired by blanket wrap carrier to your satisfaction if returned at time of delivery.
(b) Motor carrier repairs are covered by carrier’s insurance and as long as damaged is noted on waybill, insurance claim will likely be accepted.
(c) Insurance is not available for buyers who choose to ship with their own account.

Picking up items
(a) Pick up times are limited to warehouse hours. There is a $35 pick-up fee whether customer picks up, or whether this is done by customer’s shipping company. To arrange pick up, call seller.

Warranty on Finishes, Veneers and Solids.
Over time some veneers, specifically swirly crotch mahogany, will have a tendency to cause small hairline cracks in the finish known as “checking”. All major Industry leaders have disclaimers for this phenomenon (seller describes this in better detail on blog). All manufacturer’s products offered on seller’s website will stand behind product in all areas, except for damage caused by natural tendencies or by buyer i.e.; burning, water damage, accidents, scratches, checking, etc. Every manufacturer has a slightly different warranty period ranging from 1 to 5 years. Seller does not warranty goods but seller may, at their own discretion, provide replacement product (not including shipping and handling) if they feel the product failure should be covered despite expired manufacturer’s warranty period. Seller stands behind every aspect of customer’s purchase whenever possible but at their own discretion.

Condition of Goods and Definition of New & Slightly Imperfect
Seller distributes product which falls under different categories as described below.

(a) New. New furniture implies that the product has never been owned by a homeowner or final user. Showroom samples are considered new. New does not imply perfect. Human craftsmanship of natural materials (wood) will always be accompanied by minor human errors which the customer, according to this agreement, agrees to be acceptable. Some manufacturers have a strict tolerance for human error or natural tendencies and some manufacturers have a more lenient tolerance for human errors or natural tendencies.

(b) Slightly Imperfect. Slightly imperfect furniture will be offered by seller at a discount to the general market place and imperfections will be noted in product page condition report, in picture captions and/or items description.

(c) Over the years seller has seen on a regular basis the following phenomenon which we now deem to be widely acceptable and industry standard. Customer agrees and understands the following conditions may apply to their purchase of furniture.

Mahogany back chairs have a splat which is built with a foot and shoe design, which means they are designed to float in the frame to reduce to chances of cracking as the wood ages.
Sometimes new chairs can make a crackling noise when used as the new lacquer will crack near joints and seems. This fades with time.
Chairs will sometimes feel unlevel to the touch but when you sit in them, they do not wobble.
Sometimes at joint, where two pieces of wood come together, grain catches light differently and makes one appear lighter or darker.
Dimples can appear in finishes, they are not damage nor are they imperfect.
Aprons on leaves and tables are designed to have about 1/8″ gap to ensure a tight seem on table face.
Imperfections may exist on items which are not visible to normal use. For example, under a table, under a chair, etc.
Slip seats on chairs are designed to get new fabric and to keep maintenance costs down. Miniscule spots or imperfections may exist.
Slight surface scratches which are barely noticeable are removable with swirl remover cream.
Leaf bowing up to1/8″ at center on wide tables may exist providing they do not prevent proper closing of table.
Glass shelves may have miniscule well sanded chips which can be hidden with proper placement in cabinet.
Miniscule chips on wood material can be easily covered with industry touchups excluding polished table top faces.
White residue can sometimes be found on table or leaf edges which is dried soap residue from the polishing process.